Widerrufsrecht
Hello, if you find yourself in the situation where you'd like to initiate a return/exchange for an item, please take a moment to read and follow the comprehensive instructions provided below. Ensuring a smooth return process requires attention to detail and compliance with our guidelines.
Eligibility for Return:
To qualify for a return, your item must remain in the pristine condition in which you received it. This means it should be unworn or unused, include all original tags, and be in its original packaging.
Required Documentation:
You will need to present the receipt or proof of purchase, typically in the form of an email confirmation.
Initiating the Return:
To commence the return process, please reach out to us via email at (your email). Include the reason for your return and provide the necessary information mentioned above. Before you start the return/exchange process, we will confirm whether or not the order is eligible for a return or exchange and we will provide the customer with a response.
PO Box:
Once the return or exchange is accepted by us, we will send you a PO Box address that you can return/send the item back to.
Conditional Steps for Approved Returns:
Once your return reason is accepted, you will need to proceed with the following steps:
1. Selecting a Shipping Provider: You must locate a shipping provider capable of generating shipping labels. Options include Pirate Ship, Shippo, ShipStation, and others.
2. Creating Shipping Carrier Accounts: We recommend creating an account with your chosen shipping carrier. Among these, Pirate Ship is often more user-friendly.
Specific Scenarios:
a. Original Package Damage: If the original package was damaged, you'll need to acquire an additional poly mailer or bag for shipping.
b. Original Package Intact: If the original package remains undamaged, you should package the clothing securely and seal it thoroughly. Carriers like USPS and UPS do not permit packages with openings.
Additional Information: Although using a "box" for packaging is acceptable, it tends to be more expensive for customers. We recommend using poly mailers whenever possible.
3. Weighing Your Item: To determine the accurate weight of your package, we suggest using a food scale (REGULAR SCALES WILL NOT WORK) or an OZ scale. Typically, shirts weigh 10-12 oz., resulting in a local US shipping cost of $4-$6, while hoodies weigh around 26 oz., leading to a cost of $9-$10 for local US shipments. International shipments generally cost between $20-$40.
Shipping Label Creation: After weighing the package, input the information into your chosen shipping carrier's platform. Contact us at (your email) to obtain the necessary PO Box address for the shipping label if you haven’t received the information yet.
Printing the Label: Once you've entered the required information, purchase the shipping label through the service. You can then either print it on A4 paper and tape it onto the package or use a label printer for convenience.
Shipping Label Reimbursement: The cost of the shipping label will be reimbursed through the Shopify app. Please send the shipping label receipt to (your email)
Package Drop-Off: Take the package to your local post office for drop-off. Alternatively, if you used specific carrier companies like USPS or UPS, ensure you drop off the package at the corresponding location (e.g., USPS shipping label packages should be dropped off at USPS, not UPS).
Inspection and Refund: Upon receiving the package, our company will inspect the item. If no additional damage or issues are found, you will receive a full refund.
Refund Timing: We cannot provide an exact timeframe for the refund, but it should typically appear in your account within 3-5 business days, with variations depending on your bank.
Exceptions/Non-Returnable Items: Please note that returns are not permitted if the item is not in the same condition as received, if the item was not defective or damaged, or if you send the item back without adhering to the return process.
Notification of Refund: We will notify you once we've received and inspected your return. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please don't hesitate to contact us at "insert email"
Additional Information:
When engaging in a dialogue with our esteemed customer support team, we kindly request that you consider maintaining a single continuous email thread for our correspondence. This practice is essential due to the fact that we employ a diverse team of customer support professionals, and managing your valuable information becomes considerably challenging if we consistently receive separate email messages from you.
It is worth noting that some email addresses may occasionally be flagged by Gmail, a popular email service provider. Unfortunately, this may result in us being unable to receive emails from specific addresses. Consequently, there may be instances when we regrettably cannot provide a prompt response to your email inquiries.
We genuinely appreciate your understanding and patience in these situations, and we remain committed to delivering the highest level of service possible. Should you encounter any issues or require further assistance, please do not hesitate to reach out to us, and we will do our utmost to address your concerns promptly. Your satisfaction is of paramount importance to us, and we are here to ensure your experience with our customer support team is as smooth and efficient as possible. Thank you for choosing us as your service provider, and we look forward to assisting you further.